» Integro – Submit Ticket

Your Name:*

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Your Email:*

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What is your expected response time for this issue?*

Standard SLA (3 business days or fewer)
Tomorrow (within next business day)
Immediately

Our standard Service Level Agreement (SLA) for tickets is 3 days.*

To help us understand and escalate the importance of the issue you're experiencing, please describe the business impact that the issue is causing.

Selecting this option means that you believe this issue out-prioritizes all other known issues and must be addressed immediately.*

Upon submission of this form, a technician will be contacting you soon. For expedited service, please call us at 661-636-0290 after the form is submitted.

What do you need help with?*

Please list the software/application: (ex. Word/Excel 2007, Google Chrome, etc.)*

What password do you need to be reset?*

Email
Local PC
PCC

Employee ID/Badge # (if known):

Username:*

Email Password Reset*

Enter Email Confirm Email

Please specify the issue:*

Can't send/receive emails
Report suspicious email

Please specify the issue:*

Slow/unstable connection
No connection

Please specify the issue:*

Need access/role

What specific access/role(s) do you need?*

Please specify the issue:*

Printer is not connected to PC
Documents printing in improper format
Can't send/receive faxes

Please describe the issue:*

Please include error messages and any changes, upload screenshots/pictures, etc.

Additional Information:

Upload Attachments (if any):

Attach screenshots/images so we can better understand your request.

Drop files here or

Upon submission, this password reset request will be sent to your Executive Director/Administrator for approval.

What's the best way to contact you?*

Choose any you prefer.

Cell Phone #
Office Phone #
Email
Other

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Office Phone #:*

How should we contact you?*

It may take up to 30 seconds to process the submission. You will receive a confirmation e-mail when the form has been successfully submitted.

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Integro – Submit Ticket

Integro - Submit Ticket